unable to add shared mailbox in outlook 2016 mac

The shared mailbox is not appearing on the left side. It appears to have added the account just fine. I added the Email address is removed for privacy as a new account in my Outlook 2016 for Mac. (if you have full rights of this shared mailbox) Note. After configuration, a shared mailbox will automatically visible in the left pane of Outlook. Enter the name or address of shared mailbox and click OK. Now, go to the Advanced tab, and click on the Add button. I added myself as a member of this shared mailbox. From Change Account window, click on More Settings button. I'm in the process of testing in Outlook 2016 for Mac. I created a shared mailbox Email address is removed for privacy.

In 365 logs I can see the mailbox authenticating - PasswordLogonInitialAuthUsingPassword.

This particular example was Outlook 2016 on Windows 10.

I can replicate this issue by adding a different user to the full access permissions and send as permissions and allowing the mailbox to auto map to their outlook profile.

The users mailbox works fine, can send and receive mail with no issue.

Sometimes the user can get it to open by opening and closing Outlook however this does not always work.

Error received stating 'Unable to open folder'. Here are the mobile device details (EAC mailbox settings > mailbox features > Mobile Devices > View details): Here are the further details on the device labeled 'Mac' above: I cannot find another example where a Mac Outlook client appears as a mobile device.

Click on the Account Settings box (just to the left of your photo). Re: Office 365 Mac Outlook: Cannot add delegate mail account. Add a Shared Mailbox to Microsoft Outlook 2016 - Windows. When opening Outlook, user is sometimes (most of the time) unable to open the shared mailbox she has full access to. After a short period of time, the new shared mailbox will appear as a folder in the Accounts list on the left side of your Outlook window.Outlook 2016 on Windows 7 using 365 business license.Exchange 365 in Hybrid environment with on premise Exchange 2013.I have been investigating an issue with a user who has access to a shared mailbox.

Unable to add shared mailbox in outlook 2016 mac